I am unable to accept returns on gift cards. Sale items requested for return will be decided on a case by case basis. Please get in touch if you have questions or concerns about your specific item. Please inspect your order once received and contact immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.Ĭertain types of items cannot be returned, any custom product (such as special orders or personalized items). You can always contact me for any return question at and issues Items sent back to me without first requesting a return will not be accepted. To start a return, you can contact If your return is accepted, you will receive instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return fabric must be unused, uncut, unaltered not washed, dried or ironed, and in its original packaging when included. Please handle your items with care and return them in the same new condition they were received. Returned packages not received cannot be refunded. Insurance and tracking must be included when returning items. Unless there is something wrong with your fabric, buyer is responsible for the initial shipping charges if previously paid by Angels Neverland, shipping charge will be deducted from refund. Buyer is responsible for return shipping charges. This is a generous policy as most cut fabric is typically not returnable. ![]() ReturnsĪngels Neverland has a 7-day return policy, which means you have 7 days after receiving your item to request a return. A small handling fee is built in to international orders, but when I am able to secure a smaller shipping fee I do issue shipping refunds. Please email if you have any shipping questions. Custom Keepsakes (except bandannas) are shipped using UPS. USA Standard/Priority $8.50 on Orders $20.01-$64.99Īngels Neverland uses USPS (Ground or Priority) and UPS (Ground or Ground Advantage) chosen at seller's discretion using a combined factor of delivery time and price. Villa Rosa Pattern (Budget Friendly) Quilt Kits by Angels NeverlandįREE SHIPPING in the USA for orders $65 and over SSL is the industry standard for secure commerce transactions.Fabric Café (Budget Friendly) Beginner Quilt Kits Secure Sockets Layer ("SSL") technology is used to protect the security of your credit card information as it is transmitted. We do not disclose your personal information to any third parties, other than service providers that handle payment processing, and shipment of your orders. The types of personal information we may collect include your name, address, phone number, email contact information, and purchasing information (such as order history). We use your personal information for the following purposes: creating your account, processing purchases, notifying you of new products and promotions. We collect personal information actively provided by you through our store and website. Personal information means any information that can identify you, either on its own or in combination with other information. ![]() Refunds and store credits will be issued only after we have received and inspected the returned item.īy using our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. Shipping charges that you paid can only be refunded if we sent the wrong item. If you decide to return an item that was not sent in error, you are responsible for the return shipping fee to us. If you are not happy with the quality of the purchased fabric, please let us know, and we promise to find a solution.Īny returned items will have to be unwashed, unused, in new condition, in original packaging, scent-free, and pet-hair free. We want you to be happy with your purchase! We will issue a refund if the fabric we sent you was damaged, or if we sent the wrong item. Payment options: credit card (online, phone), PayPal, e-transfer (phone, email orders), cash/debit (in store) INTERNATIONAL ORDERS: contact us at for a shipping quote. Canada Post delivery times are 2 to 7 business days, depending on the size of your order and your location. The speed depends on the volume of orders we receive, and the number of cuts in your order. Your order is dropped off at our local Canada Post office, and it takes between 1 to 4 business days for us to send your order. ![]() While we keep record of all packages shipped by regular mail, we are not responsible for lost mail sent through Canada Post. If you must have a tracking number, please let us know BEFORE you place your order. In this case, there is no tracking number provided. When possible, if your items weigh less than 500 grams, we will ship by regular letter mail.
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